Terms of Service
Updated: 01/10/2025
This Membership Agreement covers how you use and access services provided by Mountain Health Technologies, Inc or River Health (“we”,“us”, or “our”), including River Health’s website located at river.health,River Health Mobile applications on Android or iOS.
Registration & Security
In order to become a River Health Member, you will have to create an account on our website or mobile applications. Data provided during the sign-up process will be used by us to determine your eligibility for our service. You are responsible for protecting your username, password or one-time verification code to ensure that no one gains access to your account.We are not responsible for any loss, used services or damage if you do not protect your account information. You should inform us immediately atteam@helloriver.com if your account is used by a third party. You can only register to use River Health if you are at least 14 years of age.
Communication
By using our services, users hereby grant us explicit permission to communicate with them via email, phone calls and text messages for the purpose of providing information related to enrollment, services, and billing. We value your trust and will only contact you with relevant updates and essential information pertaining to your account. It is important to note that users are responsible for any associated data charges incurred as a result of receiving these communications. Your consent to these notifications ensures a seamless and informative experience with our services.
Membership Fee
River Health charges an annual or monthly membership fee for services provided. Available services may differ based on the selected Membership Plan. The annual/monthly membership fee will not be refunded if a member has used any of the available services. A refund may be issued up to 5 business days after signing up, after which a refund will not be issued even if the member has not used any of our services. For some members, your membership fees will be covered by your employer. In this case, River Health will not bill you for an annual or monthly membership. We work with Stripe as our payment processor.
For individuals purchasing a River Health Plan independently and not through an employer, a minimum commitment of three months is required. Upon enrollment, billing will cover the initial three-month period.
Refund Policy
We can't offer you a refund if 5 days have gone by since you subscribed to any of our plans and or you've used any of our services since you subscribed. You will not be eligible for a refund if you have used any of the services provided in your subscription package. River Health is not liable for the cost of services not covered in our plan but rendered by River Health partner providers. To complete your refund, please contact us atteam@helloriver.com to process a refund.
Independent Healthcare Providers
River Health works with independent health care providers,clinics and urgent care centers to provide care to our members. Partner clinics are independent and therefore they’re liable for the quality of care provided to you.
Medical Records
By using Mountain Health Technologies' online platforms and services, you are authorizing Mountain Health, its subsidiaries, medical providers and external partner medical providers to access and view your medical data to provide medical care to you. The scope of medical records includes but is not limited to medication history, past diagnosis, imaging, labresults, therapy notes, and scheduled surgeries.
Canceling
You may cancel your subscription at any time. However, the conditions described in the Membership Fee clause may apply to you.
Therapy Cancelation Policy
Certain River Health plans include virtual therapy coverage("Therapy Program"). Access to the Therapy Program requires a valid referral from a River Health medical provider.To maintain enrollment in the Therapy Program, members must schedule and attend at least one appointment per calendar month. Failure to utilize the Therapy Program within thirty (30) days of enrollment, or the occurrence of consecutive late cancellations or no-shows, will result in automatic removal from the Therapy Program.Members who are unenrolled from the Therapy Program may not re-enroll for a period of sixty (60) days unless they obtain an updated referral from a River Health medical provider. River Health reserves the right to modify or terminate the Therapy Program at its sole discretion.
Reimbursement
If you receive healthcare services from a RiverHealth-authorized provider, and the services fall within the scope of covered services under your River Health plan, you may be eligible to submit a claim for reimbursement for out-of-pocket expenses. To process your claim, River Health requires the submission of all necessary documentation, including but not limited to invoices,receipts, and appointment details. Additional information may be requested during the review process to verify the claim. Claims for reimbursement will only be considered if you have an active River Health membership at the time of service or if your membership was active within 30 days prior to submitting the claim. Claims submitted more than 30 days after the cancellation of your River Health membership will not be reviewed or reimbursed.By submitting a claim, you agree to comply with these terms and provide accurate and complete information as required for processing.
Reactivations
If your River Health membership is canceled—whether voluntarily, due to non-payment, or as a result of termination or loss of eligibility through your employer—you will be subject to a mandatory 90-day waiting period before you may re-enroll in a River Health plan.Attempts to enroll in a River Health plan prior to the expiration of the 90-day waiting period will be deemed invalid, and the enrollment will be voided. This policy applies to all individuals associated with the membership, including dependents and spouses.By canceling your membership, you acknowledge and accept this reactivation waiting period as a condition of future enrollment.
Pharmacy Benefit
By enrolling in a River Health plan, you acknowledge and agree that the plan will only cover the cost of medications included in the River Health formulary. The formulary is subject to change at any time without prior notice at the discretion of River Health or its partner pharmacy benefits manager. Additionally, it may take up to five (5) business days from the date of your enrollment for your prescription benefits to become active. By completing your enrollment, you agree to these terms as part of your participation in the River Health plan.
